Privacy Policy

1. Introduction

Welcome to FoofoTech (operated by Foofo Solutions). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website foofotech.com or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Place an order for products
• Subscribe to our newsletter
• Contact us via email, phone, or contact form
• Leave a product review
• Participate in surveys or promotions

This personal information may include:

• Name and contact information (email address, phone number, physical address)
• Order history and purchase details
• Payment information (processed securely through our payment providers)
• Account credentials (username and encrypted password)
• Communication preferences
• Any other information you choose to provide

2.2 Automatic Information Collection

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Click patterns and browsing behavior

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, arrange delivery, and communicate with you about your purchases
• Customer Service: To respond to your inquiries, provide customer support, and resolve any issues
• Account Management: To create and maintain your account, manage your preferences, and personalize your experience
• Marketing Communications: To send you promotional emails, newsletters, and special offers (you can opt-out at any time)
• Website Improvement: To analyze usage patterns, improve our website functionality, and develop new features
• Security and Fraud Prevention: To protect against fraudulent transactions and unauthorized access
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: To securely process your payments (e.g., IntaSend)
• Delivery Services: To fulfill and deliver your orders
• Email Services: To send transactional and marketing emails
• Cloud Hosting: To host our website and store data securely
• Analytics Providers: To understand website usage and performance

These service providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data (including passwords and payment information)
• Secure Socket Layer (SSL) technology for data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection and privacy

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine retention periods include:

• The duration of your relationship with us (e.g., active account, order history)
• Legal and regulatory obligations (e.g., tax records, warranty claims)
• Dispute resolution and enforcement of agreements
• Business operational needs

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information (subject to legal obligations)
• Objection: You can object to our processing of your information for certain purposes
• Restriction: You can request that we restrict the processing of your information
• Data Portability: You can request a copy of your information in a machine-readable format
• Withdraw Consent: You can withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at:

8. Marketing Communications and Newsletter

If you subscribe to our newsletter or opt-in to receive marketing emails, we will send you promotional content about our products, special offers, and company updates.

How to Opt-Out:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Contact us directly to request removal from our mailing list
• Update your communication preferences in your account settings

Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your orders and account (e.g., order confirmations, shipping notifications).

9. Third-Party Links

Our website may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of Kenya, including countries that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if you have subscribed to our mailing list)

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We are committed to complying with GDPR requirements, including:

• Lawful basis for processing your personal data
• Transparency in how we collect and use your information
• Your rights to access, correct, delete, and port your data
• Data security and breach notification procedures
• Right to lodge a complaint with a supervisory authority

15. Kenya Data Protection Act Compliance

As a company operating in Kenya, we comply with the Kenya Data Protection Act, 2019. We are committed to protecting your personal data in accordance with the principles of data protection, including lawful processing, purpose limitation, data minimization, accuracy, storage limitation, and security.

If you have concerns about how we handle your data, you may contact the Office of the Data Protection Commissioner in Kenya at www.odpc.go.ke.